FAQ
Please read our FAQ before sending us a message.
Q: How long is a video?
A: A video is between 40 to 60 seconds long..
Q: How long is the delivery time?
A: The delivery time of your order is maximum 1 to 2 days.
(If it is an expedited order, it will be next day delivery.)
Q: How do I get the video?
A: Your finished video will be sent to you via email in MP4 format in HD quality.
Please also pay attention to your spam folder.
Q: Which payment methods can I use?
A: Currently you can pay with:Paypal, VISA, Master, Google Pay, Amex, Apple Pay and Shopify Pay.
Q: Can I change my order details after submission?
A: You can send us an email if you have already completed your order. Be sure to include your order number!
Please send the mail to the following email: support@africantribecameo.com
Unfortunately, we cannot guarantee that this will be changed yet, as our team may have already implemented the message.
Q: Do we share the recordings on social media?
A: We will do that ONLY with your permission!